配送ポリシー
Shipping Policy
Welcome to Saftie Guru. We are committed to providing reliable shipping and transparent delivery expectations for all customers. Please review our shipping policy below.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will begin processing on the next business day.
- Customers will receive a confirmation email with tracking information once the order has shipped.
Shipping Locations
We currently ship within:
- The United States
- Select international locations where available
If your location is unavailable during checkout, please contact us through our contact page:
Estimated Delivery Times
Domestic Shipping (U.S.)
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
International Shipping
- Estimated delivery: 7–21 business days
- Delivery times may vary depending on customs processing and local carriers.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Package weight
- Shipping destination
- Selected shipping method
Promotional free shipping offers may apply during special campaigns or minimum order thresholds.
Tracking Information
Once your order has shipped, you will receive:
- A shipment confirmation email
- Tracking details for monitoring delivery progress
Please allow up to 24 hours for tracking updates to appear.
Delayed or Lost Shipments
While we work with trusted shipping carriers, delivery delays may occasionally occur due to:
- Weather conditions
- Carrier delays
- Customs processing
- High seasonal demand
If your package appears lost or delayed beyond the estimated timeframe, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Saftie Guru is not responsible for:
- Delays caused by incorrect addresses
- Packages delivered to incorrectly entered addresses
Additional shipping fees may apply for returned or reshipped orders.
Damaged Items
If your order arrives damaged:
- Contact us within 5 business days of delivery.
- Include:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and work toward an appropriate resolution.
Order Changes & Cancellations
Order modifications or cancellations must be requested within 12 hours of purchase.
Once an order has been processed or shipped, changes may no longer be possible.
Contact Us
For shipping questions or support, please contact:
Thank you for choosing Saftie Guru — promoting safety, preparedness, and professional excellence.